Information about your medical and family health history is required for us to enable accurate diagnosis and treatment. This information is collected from you with your consent. We also may collect information from others such as x-rays, and for this prior permission will be sought.

Medicare, DVA and workers compensation schemes require a range of information to be kept by all health practitioners. Some information about you is also provided to Medicare and private health funds if relevant, for billing and medical rebate purposes. To ensure quality and continuity of care, your health information may have to be shared from time to time.

There are also circumstances where health practitioners are legally bound to disclose personal information. We are also required to keep your information from your last attendance for as long as 7 years.

Access to your information

You have the right to access your information or ask for a copy of a part of the whole record. The request should be in writing, and a charge will be payable where the practice incurs a cost in providing access, particularly if you want a copy. This is allowed under privacy guidelines. If our material is subject to copyright you may be prevented to further copying without the osteopaths permission.

Upon request we may disclose your information to other health service providers.

Parents/Guardian Children

Under privacy guidelines, the rights of children to privacy of the health information based on the professional judgement of the osteopath and consistent law, might at times restrict access to this information by parents or guardians.

If you have concerns discuss this information with your osteopath, or the practice manager. If you are still dissatisfied, you can complain to the Federal Privacy Commissioner.

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